Our customers know they can expect more, and be confident in the knowledge that we will exceed their expectations and requirements every single time. Here is a selection of case studies that show just that.
Post Office.
Post Office®, part of Royal Mail Group, is the largest retail and financial services chain in the UK. Its partnership with Fujitsu stretches back to 1993 and includes a £1.4 billion, ten-year programme to manage the in-store experience in its 14,300 branches, with 34,000 counters, through the installation of a brand new networked counter system.
Fujitsu has provided a Service Desk to support Post Office®’s IT systems since 1996. The Service Desk operates from one central site with nearly 100 staff and provides a single point of contact for all Postmasters. Despite successfully handling more than 22,000 calls a month, over 60% of which are resolved at the first point of contact, Fujitsu is constantly striving to improve its efficiency and effectiveness and realise cost savings for Post Office®.
“In the service space, Fujitsu is head and shoulders above the rest. Availability remains high and they take action to keep it high, which can be innovative.”
Andy McLean – General Manager of Operations, Post Office®
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Post Office®, part of Royal Mail Group, is the largest retail and financial services chain in the UK. Its partnership with Fujitsu stretches back to 1993 and includes a £1.4 billion, ten-year programme to manage the in-store experience in its 14,300 branches, with 34,000 counters, through the installation of a brand new networked counter system.
Fujitsu has provided a Service Desk to support Post Office®’s IT systems since 1996. The Service Desk operates from one central site with nearly 100 staff and provides a single point of contact for all Postmasters. Despite successfully handling more than 22,000 calls a month, over 60% of which are resolved at the first point of contact, Fujitsu is constantly striving to improve its efficiency and effectiveness and realise cost savings for Post Office®.
“In the service space, Fujitsu is head and shoulders above the rest. Availability remains high and they take action to keep it high, which can be innovative.”
Andy McLean – General Manager of Operations, Post Office®
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Watch the video
Global managed services support Specsavers’ international expansion.
Infrastructure Services from Fujitsu offer Specsavers precisely the end-to-end managed services concept the company wanted to cover the entire lifecycle of the stores’ IT infrastructure. We deliver a comprehensive range of services; hardware procurement, pre-installation testing and configuration, in-store installation and full maintenance of systems.
“We need to be able to react quickly if the opportunity arises to develop a new market and open new stores. Managed services from Fujitsu ensure rapid, efficient and flexible support in meeting this goal ”
Mark Beard, UK Project Office Manager, Specsavers
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Infrastructure Services from Fujitsu offer Specsavers precisely the end-to-end managed services concept the company wanted to cover the entire lifecycle of the stores’ IT infrastructure. We deliver a comprehensive range of services; hardware procurement, pre-installation testing and configuration, in-store installation and full maintenance of systems.
“We need to be able to react quickly if the opportunity arises to develop a new market and open new stores. Managed services from Fujitsu ensure rapid, efficient and flexible support in meeting this goal ”
Mark Beard, UK Project Office Manager, Specsavers
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UK bank HBOS began a move from three suppliers to a single contract with Fujitsu for the distributed provisioning of IT services across more than 65,000 seats in 2007.
In just 12 months, Fujitsu has helped HBOS reduce costs and introduced innovative, practical approaches to drive up service quality. The agreement saw savings of £6 million in the first year, and subsequent increased savings in the following years. Fujitsu has also delivered transparent cost accounting, improved the services to HBOS desktop and server users across all divisions.
“Fujitsu delivers what it promises, while at the same time reducing costs on an annual basis. The combination of high levels of service and transparent accounting makes a compelling business case that justifies the selection of Fujitsu as our Strategic Support Provider for desktop and distributed server support services ”
Bob Smith, Head of Colleague IT Services, HBOS
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In just 12 months, Fujitsu has helped HBOS reduce costs and introduced innovative, practical approaches to drive up service quality. The agreement saw savings of £6 million in the first year, and subsequent increased savings in the following years. Fujitsu has also delivered transparent cost accounting, improved the services to HBOS desktop and server users across all divisions.
“Fujitsu delivers what it promises, while at the same time reducing costs on an annual basis. The combination of high levels of service and transparent accounting makes a compelling business case that justifies the selection of Fujitsu as our Strategic Support Provider for desktop and distributed server support services ”
Bob Smith, Head of Colleague IT Services, HBOS
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The Department for Business Innovation and Skills.
Fujitsu took ownership of the Department for Business Innovation and Skills IT assets and related services and responsibility for the majority of future IT investments in 1998. Since then Sense and Respond, Fujitsu’s unique approach to service that eliminates wasted effort and cost has improved efficiency, productivity and enabled departmental resources to concentrate on core business activities.
“There was absolutely no need for Fujitsu to make any of the service improvements that it did… But Sense and Respond is a real value adding service”
Paul Reynolds – Director ICT Services, Department for Business Innovation & Skills
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Fujitsu took ownership of the Department for Business Innovation and Skills IT assets and related services and responsibility for the majority of future IT investments in 1998. Since then Sense and Respond, Fujitsu’s unique approach to service that eliminates wasted effort and cost has improved efficiency, productivity and enabled departmental resources to concentrate on core business activities.
“There was absolutely no need for Fujitsu to make any of the service improvements that it did… But Sense and Respond is a real value adding service”
Paul Reynolds – Director ICT Services, Department for Business Innovation & Skills
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Irish Courts Service.
Following a competitive procurement exercise Fujitsu was chosen to provide the managed IT infrastructure support services up until to 2013. Under this contract, Fujitsu manages all aspects of IT infrastructure support within the Courts Service. Its extensive range of services includes desktop, network, database, system administration, hardware support and asset management services, as well as the provision of IT security, hosting, supplier management, service desk and service management.
“We wanted a single strategic partner who we could rely upon to manage the day-to-day running and support of our IT infrastructure ”
John Coyle – Director of ICT, Irish Courts Service
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Following a competitive procurement exercise Fujitsu was chosen to provide the managed IT infrastructure support services up until to 2013. Under this contract, Fujitsu manages all aspects of IT infrastructure support within the Courts Service. Its extensive range of services includes desktop, network, database, system administration, hardware support and asset management services, as well as the provision of IT security, hosting, supplier management, service desk and service management.
“We wanted a single strategic partner who we could rely upon to manage the day-to-day running and support of our IT infrastructure ”
John Coyle – Director of ICT, Irish Courts Service
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